By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.

 All orders are packed and shipped within 24 hours excluding weekends and public holidays.

Shipping Times & Prices


Express Shipping- Flat rate of $14.95 (1-3 Business Days)

Standard Shipping - Flat Rate of $9.95 (3-7 Business Days)

New Zealand

Standard International- Flat rate of $24.95 (6-27 Business Days)

United States

Standard International- Flat rate of $32.95 (6-27 Business Days)

Order Tracking

Once your order is packed and leaves our warehouse, an email will be sent to the email address entered when the order was placed. This email will provide the tracking number so you can track the progress of your order.

International Orders

International orders may be subject to import taxes or duties. Please contact your local customs office for further information before placing your order.
Fit Right Medical Scrubs does not provide refunds to customers for failure to pay duties and taxes associated with their order.
All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.


What Countries do you ship too?

New Zealand

United States

 When will my order be shipped?

All orders are packed and shipped within 24 hours of placement, excluding weekends and public holidays. 

How is COVID-19 impacting the shipping and delivery time?
While it’s business as usual here at Fit Right Medical Scrubs many of our carriers have experienced delays due to changes in work-safety compliance to combat the spread of COVID-19. This combined with increased shipping volumes has caused delays in transit times. 

How do I track my order?

Once your order is shipped, you will receive an email notification with a link to track your shipment. This link will route you to view the tracking details as your order makes its way to you.

 What if my order is not received?

So sorry to hear that you haven’t received your order!

If your order has not been delivered within the estimated window, please contact our team at as soon as possible. Please be sure to include your order number and confirm your shipping address. Unfortunately we cannot be responsible for lost, stolen or delayed in transit parcels

Do you deliver to PO boxes/Parcel Lockers?

 Yes, we do offer shipping to PO Boxes and Parcel Lockers.

 How do I update my shipping address?

We do our best to process and ship orders as soon as possible, we regrettably cannot always catch these changes or cancelations.

Requests for address changes or order cancelations should be submitted within 3 hours from the time the order was placed. Please send your request to and be sure to include your order number. For address changes please include the new address in the body of the email. Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.

 What if my order is delivered to the wrong address?

We are so sorry to hear that your order was delivered to the incorrect address!

Please contact our team on as soon as possible. Be sure to include your order number and confirm your shipping address, so we can have this resolved for you as soon as possible.


Delivery times act only as a guide and can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.

It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, we may not be able to offer reimbursement for this package.